Not only do we deliver top quality equipment that is fully tested, we stand behind that equipment with our generous warranty coverage.
All items sold by Terabit Systems include a hardware warranty. End user customers are covered for ONE-YEAR from the original date of purchase. Any unit found to be defective in that time period will be replaced, or a refund will be given if a suitable replacement is not available.
All items sold to resellers are covered for 30-days from the original date of purchase, unless otherwise specified on invoice. Any unit found to be defective in that time period will be replaced, or a refund will be given if a suitable replacement is not available.
In the unlikely event a unit is found to be defective during the warranty period, contact your sales rep to get an RMA authorization number. Instructions will be given as to how and where to ship the item. Once received and tested, a replacement or refund will be sent. While extremely rare, we want the return procedure to be easy and effective. The burden is on us to make that happen, and maintaining customer satisfaction is the overriding priority in the case of an RMA.